How To Change Into An ITIL Knowledgeable
As I'm in a administration role I made a decision that the Lifecycle steam was the one I might follow. I might ideally have wish to observe the sequence of Service Strategy, Service Design, Service Transition, Service Operations after which Continual Service Enchancment however the establishment I accomplished my training were not so good as scheduling courses so I had to mix them up a bit.
I started on schedule with the Service Strategy and this course I discovered extremely interesting. Although the venue was stunning I do have a passion for strategy so I put that within the back of my thoughts and centered on absorbing as much information as possible. The course is 3 days in size and also you need every minute of it. I made a decision that I would do the course and then write the exam the following Friday which would give me per week to study and revise what I had study't.
My learning plan as such paid off and I managed to get 100% for the Strategy Examination, speak about getting a big head!! I'll let you in on my examine secret at the end. After the strategy module I accomplished the Service Transition module which for me is the most interesting but is 3 days of demise by PowerPoint. From my expertise Service Transition is ignored in most organizations and yet is the most important. I managed to get 77% for this exam which was good because it purchased me right down to earth after the one hundred% for strategy.
Next was Service Design which was also an attention-grabbing course and a slight bit of PowerPoint numbness however overall interesting. Again not many organizations apply Design and the advantages could be seen when completing the course. The Design exam was extremely troublesome and I scraped by means of with 70% (the pass mark). That said the venue where we have been writing the exam was shocking. The exam is on-line and their Internet connection was so slow it took 20 minutes just to open the exam! The connection stored dropping and we could not save our answers. I finally got an honest connection by a 3G card after which just rushed by way of the examination without checking anything because the last thing I needed to do was postpone as this would mess up my entire schedule. Anyway I passed and that was the main thing.
I managed to arrange onsite training for Continual Service Enchancment (CSI) so I managed to complete this course in a single and a half days compared to the three days. This is course is more a abstract of the all of the others modules. The exam was tough however truthful and I passed simply with 80%.
The final module I completed was Service Operations which I found extraordinarily easy. Service Operations appeared to be ITIL v2 in one and as I have been exposed to ITIL this was a stroll in the park. To be sincere I hardly opened a book for the examination and managed ninety%.
Final was the BIG beast, Managing Throughout the Lifecycle (MALC). This is a 5 day course and the exam covers all of the earlier modules. I gave myself two months gap earlier than doing MALC and this I discovered was the perfect time-frame, not too lengthy to overlook everything and never too brief to be burnt out. MALC was powerful certainly and I used to be given some advice to skim all of the modules but really give attention to Service Strategy and CSI. I followed this advice but decided to also do Service Transition in a bit more detail.
Finally, after 6 months (a record I hope) I passed the MALC exam with seventy five% on my first attempt. As MALC has solely a 55% pass rate I was more than happy with this result. So after 6 months I had accomplished my ITIL training Malaysia Expert Certification and I'm now happily applying what I learnt in my present working environment. With commitment you to can acquire your ITIL Skilled certification, make it a purpose, put your nose down and go for it!